RETURN AND REFUND POLICY
What if item(s) is damaged during delivery?
Every piece of our furniture is safely packaged in flat box for safe transit and will be delivered and handled by a professional delivery driver.
However, in the rare occurrence of item(s) being damaged during delivery, you can return the item upon delivery or report it within fourteen(14) days from the date of delivery. Please contact our customer service team and we will arrange to send a replacement without any extra delivery charges.
What if incorrect item(s) is being delivered?
Person receiving shipment should conduct an inspection upon acknowledging receipt of good. Though rare, there is a possibility of an incorrect item being delivered to you. You can return the item upon delivery or report it within fourteen (14) days from the date of delivery. Please contact our customer service team and we will arrange to send a replacement without any extra delivery charges.
What if item(s) is faulty?
Every piece of furniture leaving our warehouse will checked for quality control, but there will be times our eyes overlooked a certain defect.
If the furniture is faulty and does not function as warranted during the warranty period, NEW TECH FURNITURE will either, at our discretion,
i. Repair it to make it function as warranted, or
ii. Replace it with one that is at least functionally equivalent
iii. If (i) and (ii) is unable to be fulfilled, you may return the furniture for a refund
Please note that we require images/ videos to better assist you with regards to the defects.
Can I get change of mind refund?
Unfortunately, NEW TECH FURNITURE ONLINE STORE does not have a change of mind policy. Therefore customer is advised to choose carefully when purchasing.
Can I cancel my order?
There are currently no cancellations at this point in time. All items purchased are final sale.
What if item(s) is not available for special reason?
We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will refund any money received from you to pay for the product.