DELIVERY AND SHIPPING POLICY
Frequently Asked Questions
Where does NEW TECH FURNITURE deliver to?
We currently ship to any street address in Sabah only.
How will my item(s) be delivered?
All furniture will be delivered and handled by our skilled in-house delivery team and/ or by our trusted specialist delivery partners.
Is there any delivery restriction?
Please remember that it is your responsibility to check that your item(s) will fit through doors, staircases and lifts in their packaging before you place your order. You can find measurements for all of our products here on the website.
Here at NEW TECH FURNITURE, we offer competitive delivery pricing on all our furniture pieces to make furniture shopping simple.
Generally, our delivery rates are calculated based on our delivery table below.
To Address IN KOTA KINABALU area (Within 30km)
|Orders less than RM 500||RM 30|
|Orders above RM 500||FREE DELIVERY|
To Address OUTSIDE KOTA KINABALU area (Within 100km)
|Orders less than RM 3000||RM 250|
|Orders above RM 3000||FREE DELIVERY|
Arrival Date and Delivery Duration
How long does it take for my item(s) to arrive?
NEW TECH FURNITURE brings in furniture from all over the world to you, we have to make sure every product is checked by our strict quality control before it reaches you. Thus, every product has its own lead time which can be seen on the product page.
Many times we have extra pieces of our most popular collections which means we can do express shipping for certain products because they are in stock in our warehouse.
When can I expect my item(s) to be delivered?
For delivery within KOTA KINABALU area:
We can arrange your order to be delivered to you within seven (7) working days.
For delivery outside KOTA KINABALU area:
We can arrange your order to be delivered to you within forteen (14) working days.
Can I decide when my item(s) to be delivered?
Absolutely! You can find estimated arrival date for all of our products here on the website. As explained above, the delivery arrangement can be made based on the latest estimated arrival date of your purchased items.
Should you have special requests for us to hold the furniture for longer than usual period in our warehouse, please contact email@example.com and our team will be more than happy to assist where possible.
Do I get my item(s) in one delivery?
Yes, in order to help you save costs, we will consolidate all order items to be delivered together.
Can I arrange different delivery dates for my order?
If you have purchased items that had varying estimated arrival date on the website and you wish to receive select pieces earlier, please contact firstname.lastname@example.org and our team will be more than happy to assist where possible.
However, please note that customers are only eligible for only one (1) FREE SHIPPING per order.
Occasionally, we may deliver your item(s) to you separately due to the nature of the products. If such need arises, our friendly customer service team will make an arrangement with you prior to delivery. Of course, separate delivery due to this reason will not charge an additional delivery cost.
What if I forgot my scheduled delivery time?
Worry not! We understand you are busy with your important commitments, our customer service team will contact you via your preferred communication channel three (3) days before your scheduled delivery time to remind you.
On the day of your scheduled delivery time, we will kindly give you a nudge to get you prepared too.
What if I miss my delivery?
NEW TECH FURNITURE does not take responsibility for any incorrect or incomplete order details including delivery address, contact details or email has given upon purchase and the subsequent failure of delivery as a result.
If our delivery team has attempted to deliver your item(s) by the confirmed delivery time, they will only wait for thirty (30) minutes at your door before abandoning their mission to deliver your order to you. The item(s) will be sent back to us, and a re-delivery fee will be charged before the goods are re-dispatched to you.
Can I change my delivery date?
Yes, change to delivery time should be informed to our friendly customer service team at least three (3) days before scheduled delivery time to avoid additional charges.
What if I have last minute change to my scheduled delivery date?
Any changes made within three (3) days of scheduled delivery time will be charged on top of existing delivery fees, if any. Please contact email@example.com and our team will work our best to try to accommodate your change.